About Relay
Relay gives B2B SaaS teams one workspace to map onboarding steps, reuse a tested process, request customer information, and track implementation tasks.
Why this problem matters
A B2B SaaS customer may need to provide information, make decisions, and complete product setup before implementation can proceed. Teams need a repeatable process and a clear view of incomplete work. Relay keeps process steps, implementation tasks, and requested customer information together in its own workspace.
What Relay does
Who Relay is for
Relay serves SaaS companies whose business customers go through a multi-step implementation—not individual users of business software.
A B2B SaaS company seeking clearer, more reliable implementation readiness for its business customers.
Implementation, onboarding, or professional-services staff who coordinate customer inputs and product setup.
The SaaS company’s customers provide agreed setup information and work with the implementation team through the journey.
One focused workspace
Relay brings process maps, customer information requests, and implementation tasks together in its own workspace. Teams use Relay to manage the workflows and tasks created inside Relay.
Clear product boundaries
Explore how your team can plan process steps, start customer work, and review readiness in Relay.
